Proflight Zambia, the country’s largest airline by routes served and fleet size, is one of the most loved airlines in the world, according to a study conducted on major airlines around the globe.

The Australian foreign exchange service study by S Money was conducted using an AI Sentiment tool that measured people’s perceptions by collecting positive and negative tweets that mentioned the airline, ranking the airlines with the highest percentage of positive tweets against those with the most negative tweets. 

“The rankings are one indication that we are doing something right, and our customers are taking note of our efforts and commitment to providing comfortable, safe and reliable services, said Proflight Zambia Director Flight Operations Captain Josias Walubita. 

Proflight was ranked tenth most loved airline worldwide in the survey, which was topped by Bearskin Airlines of Canada and included TAP Express of Portugal and Fiji Airways in the Pacific.

Three African airlines, including Proflight, made it onto the list, illustrating how far the airline has come from its inception. Auric Air (Tanzania) and AirKenya Express (Kenya) were the other two airlines. 

Proflight is a safe, reliable, efficient and friendly service offering good value to business and leisure travellers locally and internationally.

Proflight was founded in 1991 by pilot Tony Irwin and has gone through a few transitions over the years. What was once a chartered airline has become the most reliable commercial airline in the country – by no means an easy feat.  

Currently, the airline operates from its base in Lusaka, and its domestic routes include Livingstone, Mfuwe, Lower Zambezi (Jeki and Royal airstrip), Ndola, Solwezi and Mansa. And regional routes to Johannesburg in South Africa from Lusaka and Ndola, as well as to Lilongwe, Malawi.

In a further bid to grow into its vision of becoming Zambia’s leading regional airline, Proflight Zambia is set to reintroduce its direct Lusaka-Durban route starting in April 2023.

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