ZICB:
Expanding Our Reach, Empowering Communities Across Zambia
Since its inception in 2018, Zambia Industrial Commercial Bank (ZICB) has remained dedicated to delivering innovative financial solutions tailored to the needs of all Zambians. Aligned with our mission to support economic growth and promote financial inclusion, we’ve strategically expanded our footprint nationwide, bringing banking services closer to the people and empowering communities across Zambia. Our commitment to accessibility and community empowerment drives Zambia’s economic development forward.
Growing Our Branch Network
In recent months, ZICB has significantly increased its presence by opening 16 new locations, including four agencies and three branches in Lusaka and branches in Livingstone, Choma, Luangwa, Chipata, Kabwe, Ndola, Kitwe, Solwezi, and Chililabombwe. This brings our total to 22 branches and agency locations nationwide, demonstrating our dedication to making banking accessible to all, whether in bustling cities or emerging rural hubs. Our expansion ensures that ZICB reaches underserved communities, providing reliable, convenient financial services.
Bringing Banking Services Closer to the People
Our goal is simple: to bring banking closer to the people. Each new branch is staffed by dedicated professionals who provide a full range of services, from retail and business banking to digital banking platforms. Through our award-winning ZICB Banking App, we create a seamless banking experience that combines the convenience of technology with personalised, in-branch services.
With a strong focus on financial inclusion, especially in rural and underserved areas, we ensure that more Zambians can access affordable financial services. This empowers individuals to save for their futures, grow their businesses, and seize financing and investment opportunities, fostering greater financial stability for all.
Supporting Economic Growth and Development
ZICB’s expansion isn’t just about opening branches—it’s about fuelling Zambia’s economic growth. By establishing branches in key regions, we actively support local businesses, especially SMEs, vital to Zambia’s economy. We offer tailored financing solutions that help businesses expand, create jobs, and contribute to local economies.
In the agricultural sector, ZICB empowers farmers by providing essential financial tools to grow their operations. Our presence in agricultural regions ensures that smallholder farmers and agribusinesses can access products that increase productivity and resilience in the face of economic and climate challenges.
Future Plans
At ZICB, our vision is to grow alongside Zambia’s rapidly developing economy. In the near future, we plan to expand into more strategic regions, further increasing accessibility and convenience for our customers. We aim to ensure that no Zambian is left behind when accessing quality banking services. This expansion strategy complements our digital platforms, allowing customers to access ZICB’s services from any location nationwide.
Conclusion
ZICB’s growth reflects our unwavering commitment to the people of Zambia. As we expand our footprint, we are making banking more accessible, empowering individuals and businesses to thrive, and shaping a brighter, more financially inclusive future for Zambia. With 22 branches and agency locations across the country, ZICB is here to provide convenient, reliable banking services for all.
Ngenda Nyambe
Chief Executive Officer, Zambia Industrial Commercial Bank (ZICB)
