Proflight Soars with 3 Awards:
Leading airline cinches three prestigious awards in 2024
Proflight Zambia, the country’s leading airline, has further cemented its reputation for exceptional service by winning three prestigious awards in 2024: the Long-Term Partnership Award, the Customer Choice Award for Transport, and the CEO Africa Round Table’s Travel Achievers Award.
These accolades underscore the airline’s commitment to customer satisfaction and operational excellence and its pivotal role in advancing Zambia’s aviation and transport sectors.
The Long-Term Partnership Award (Domestic Airline), presented during the Zambia Airports Corporation Limited (ZACL) 35th-anniversary stakeholder cocktail event on 11 September 2024 at Taj Pamodzi Hotel, celebrated Proflight’s enduring partnership with ZACL and its dedication to enhancing domestic air travel and connectivity.
“Our partnership with ZACL has not only boosted local tourism but has also supported national economic growth by enhancing trade and access to markets through regional and onward connections,” said Director of Grounds Operations Vincent Banda.
Reinforcing its customer-first approach, Proflight received the Customer Choice Award for Transport (Air) on 1 November 2024 at the Zambia Customer Service Gala, hosted by the Chartered Institute of Customer Management Zambia. This award recognised the airline’s efforts in delivering world-class services and creating a seamless travel experience for passengers. A representative of the Chartered Institute of Customer Management in Zambia received the award. The award reflects the trust and loyalty of Proflight customers, a major motivating factor for the airline’s continued improvement of its service standards while connecting passengers to the people and places that matter to them.
Proflight’s services network covers ten domestic and three regional destinations, retaining the airline’s position as a critical player in enhancing Zambia’s connectivity across the country and the rest of Southern Africa.
This was further highlighted when Proflight’s Chief Executive Officer, Capt. Tony Irwin received the Transport Achievers Award for his leadership in advancing regional air travel at the 2024 CEO Africa Round Table’s Achievers Award on 31 May 2024 at the Intercontinental Hotel.
This prestigious platform brings together corporate leaders from across Africa committed to driving economic growth in their home countries and the continent. The award exemplifies Capt. Irwin’s commitment is to promote and improve air travel both on the home front and regionally.
The achievements are reflective of Proflight’s dynamic strategies for sustainable growth, which included the resumption of flights to Kasama, the launching of a new tourism route to Kafue National Park, and the introduction of direct flights between Livingstone and Cape Town in addition to ongoing improvements to operational efficiencies across the airline.
“As we celebrate these honours, we remain focused on expanding our horizons and setting new benchmarks in aviation.”
